Kupujem prodajem case study

The Requests of KupujemProdajem and the Beginning of Cooperation

As the largest e-commerce in Serbia, KupujemProdajem focuses on building long-term relations with its customers, based primarily on security and trust. Thus, it is necessary to adequately store and use a large amount of both important and confidential information.

Like with any other organization that has grown rapidly, the needs of KupujemProdajem in the IT field increased proportionally.  With time, their established and, to a certain extent, the upgraded system could no longer support the demanding needs of the businesses — application response time, constant availability, and consistent system improvements.

For a company that relies on the availability of IT resources, finding and maintaining quality service was an additional challenge. Our communication began from there.

IT Resources as a Growth Factor

KupujemProdajem is an e-commerce service that has, since its inception ten years ago, recorded constant growth in traffic and overall business. Relying on the initial two-server infrastructure in use at the start of our partnership negotiations, they successfully served a growing number of users. The main priorities were the stability of the service whose growth was precisely predicted and the selection of a partner whose expertise can provide genuine support to such a business.

Like with any other organization that quickly proliferated, KupujemProdajem had a continuous period of growth not characterized by adequate IT infrastructure solutions, which slowly caused problems for web services. Frequent work interruptions had mostly affected the speed and quality of the service. The professional KupujemProdajem IT team often had to solve operational issues instead of dealing with services that would provide additional value to their business.

As a company whose business largely depended on the availability of services and absolute data security, KupujemProdajem recognized the value of building and maintaining long-term relations with its customers. A large amount of important and confidential information needed to be adequately used, stored, and provided. Any loss of data would have seriously jeopardized the functionality of the entire business and the relationship with its customers.

Solution

PARTNERSHIP, EXPERTISE, AND PROACTIVITY AS A PERFECT IT SOLUTION

Thanks to our focused expertise in IT infrastructure, we were able to analyze the company’s demands and look for a better solution together with the KupujemProdajem team. We looked at the future of the business and its plans to get an answer to the question as to how to set the IT basis for further growth effectively. The business specifics of such an agile and dynamic company required a flexible and optimized solution.

MANAGED HOSTING SERVICE AS AN ANSWER FOR PROBLEMS

The transition to Mainstream Managed hosting cloud technology proved to be the best long-term solution. Secure KupujemProdajem private cloud resources within our Managed hosting solution enabled the necessary stability of the IT infrastructure. The solution also reduced system downtime and relieved the IT team, giving them the freedom to devote more time to new projects.

ALL DATA IS SAFE. FOREVER.

The implemented solution ensures that data, as the key resource, is quickly and easily accessible even in numerous and mapped adverse situations. With careful planning and allocation of resources in several data centres, the “Single Point of Failure” scenario was avoided. That is, the system was designed so that there would not be a single link whose failure would lead to the collapse of the entire system.

FULL SUPPORT

Through cooperation that began with an all-around analysis and suggestions for improvement, and through the successful transition to the Managed hosting platform and the agreement on taking responsibility for the overall functioning of the system, our successful cooperation with KupujemProdajem has lasted for six years. KupujemProdajem’s IT team focuses on strategic projects that improve further business, while Mainstream takes care that the entire infrastructure is constantly available, optimal, and secure.