Cloud hosting for advanced e-commerce

A high-availability system without a single point of failure created with a monthly uptime guarantee of 99.99% and 24/7 monitoring.

Goals

• Quality, reliable, secure, highly accessible, and scalable system with a warranty
• A reliable partner who will provide help in designing the architecture and solution maintenance
• To have servers located in Serbia
• A solution in line with current and future business needs

Approach

• Understanding the current technical condition of users as well as the use of the system by business units
• Creating a solution that will respond to client needs both technically and business-wise
• Transferring the entire existing solution to a private cloud within the Mainstream Enterprise Cloud platform
• Implemented an optimal backup solution for data security

Results

• A stable web service for further growth of Tehnomanija’s business
• Created a new, highly available system distributed both at physical and service/application levels
• A system without a single point of failure and a monthly uptime guarantee of 99.99%
• Establishing a partnership, proactively proposing system optimization
• Secure infrastructure through 24/7 monitoring, support, and consulting

The market leader in Serbia in electrical and electronic household appliances, Tehnomanija d.o.o. has been around on the Serbian market for almost 20 years and has a wide range of more than 20,000 different products and 37 retail outlets across the country. As an internet business pioneer set on staying up to date with the developments in information technologies and infrastructure in the country, they developed and launched their site in 2007 when all the conditions for that were met, growing shortly afterwards into the best online store in the country. Cooperation with the best domestic and foreign experts contributed to implementing the highest standards in search security and online payments. As a development-oriented company, it was among the first to introduce tools and services to meet customer needs.

Tehnomanija Faced the Following Challenges:

As the market leader in Serbia, Tehnomanija d.o.o. has a constant need for innovation and improvement to meet its customers’ requirements. With faster development, it was necessary to improve the website to make it a reliable platform for buying the wide range of assortments that it offers. The goals were to improve the infrastructure overloaded by the use of too many services on one server, to overcome the single-server model as a single point of failure, to create a scalable system that would regulate numerous visits at one time and allow customers during Black Friday to carry out their orders smoothly and without service interruption. Additionally, as a company for which IT is not the core business, it was necessary to find design and maintenance experts.

The Solution We Offered to Tehnomanija Is Reflected in Several Aspects:

1. Partnership

Our extensive experience in the field of managed hosting services and our work with complicated and demanding clients allowed us, together with the Tehnomanija team, to analyze the situation and, while taking responsibility for implementation and maintenance, provide the best possible service. The partnership goal is to give Tehnomanija enough room to focus entirely on the growth and development of its business while we take care of the technology.

2. Reliable Infrastructure

Mainstream Managed Hosting provided a stable, secure, highly accessible, and scalable infrastructure that made Tehnomanija’s challenges with system downtimes easier contributed to continuous business activity and enabled their IT team to commit to new projects. Quick response and quality support are the most important aspects of cooperation to improve and eliminate problems with response time alongside response time and reactions measured in minutes.

3. Secure Data

The solution tailored for Tehnomanija enables fast and easy data availability, punctual control of the system and data security with a regular application of security patches and software updates, system support for the development team working on testing, migration, and continuous code as well as overall system optimization. With a system design that eliminates “Single Point of Failure” scenarios — i.e., a system without a single link whose failure would lead to the collapse of the entire chain — Tehnomanija has a highly secure environment as one of the platforms for its business.